1. Who we are
Travmetto ("we", "us", "our") is a travel technology platform that helps individuals and travel agencies plan, price, and book custom Turkey tours. Our contact details are available on the Contact page.
This Privacy Policy explains what personal data we collect, why we collect it, how it is used, and your rights in relation to that data.
2. Information we collect
Information you give us directly
- Account registration: name, email address, password (stored hashed)
- Profile information: phone number, nationality, preferred language
- Traveler profiles: full name, date of birth, passport number, passport expiry, nationality
- Tour requests: destinations, travel dates, group composition, hotel preferences, service selections
- Contact messages: name, email, subject, and message content
Information collected automatically
- Log data: IP address, browser type, pages visited, timestamps
- Session data: authentication tokens, planner session state
- Cookie data: preferences, session identifiers (see our Cookie Policy)
Information from third parties
- Google sign-in: name and email provided by Google OAuth if you choose that login method
3. How we use your information
- Service delivery — to create tour quotes, generate itineraries, calculate prices, and process bookings
- Account management — to authenticate you and manage your profile
- Communication — to respond to enquiries, send booking confirmations, and share important service updates
- Operations — to manage suppliers, hotels, guides, transfers, and flight bookings on your behalf
- Legal compliance — to meet regulatory requirements and law enforcement requests
- Platform improvement — to analyse usage patterns and fix bugs (aggregated / anonymised where possible)
4. Legal basis for processing
- Contract — processing is necessary to provide services you requested
- Legitimate interests — operating and improving the platform
- Legal obligation — complying with applicable laws and regulations
- Consent — where you have explicitly opted in (e.g. marketing emails)
5. Data sharing
We do not sell your personal data. We may share information with:
- Service providers — hotels, transfer companies, tour guides, and airlines, only to the extent required to fulfil your booking
- Technology partners — hosting, database, email, and analytics providers operating under data-processing agreements
- Payment processors — solely for transaction processing; we do not store card data ourselves
- Legal authorities — when required by law, court order, or to protect rights and safety
6. International transfers
Your data may be processed in countries outside your own. Where this occurs, we ensure appropriate safeguards are in place (e.g. standard contractual clauses or adequacy decisions).
7. Data retention
We retain personal data for as long as your account is active or as needed to provide services, resolve disputes, and comply with legal obligations. Traveler passport data is deleted within 12 months of the end of the relevant tour unless a legal hold applies.
8. Security
We use industry-standard security measures including encrypted connections (HTTPS/TLS), hashed passwords, secure session management, and role-based database access controls. Please keep your account credentials safe and contact us immediately if you suspect unauthorised access.
9. Your rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data ("right to be forgotten")
- Restrict or object to certain processing
- Receive a copy of your data in a portable format
- Withdraw consent at any time (where processing is consent-based)
To exercise any of these rights, contact us via the Contact page. We will respond within 30 days.
10. Cookies
We use cookies and similar technologies. For full details, please read our Cookie Policy.
11. Children
Our platform is not directed at children under the age of 16. We do not knowingly collect personal data from children without verifiable parental consent. If you believe we have inadvertently collected such data, please contact us.
12. Changes to this policy
We may update this Privacy Policy from time to time. We will notify registered users of material changes by email or in-platform notice. Continued use of Travmetto after changes constitutes acceptance of the updated policy.
13. Contact us
For any privacy-related questions or requests, contact us at our Contact page or via WhatsApp. We aim to respond within 2 business days.